I Can't Sign In

Whether you’re a new user or a returning user, we have videos to help you get un-stuck. 

http://teachtci.com/getting_started.html

Some common error messages and their solutions

Message: "Invalid Email or Password"

Solutions: 
  • Passwords are case-sensitive so you'll also need to make sure you’re typing your password exactly as you set it. 
  • Your browser may be remembering old Sign In information. If any information is auto-populating, be sure to delete it, and type it in again correctly. If you entered your information incorrectly once, your browser will remember it.
  • If the Sign In is still not working, use the “Forgot your password?” link at the bottom of the sign in page. You will be directed to another page to change your password. Enter your email address and then click "Send me reset password instructions". You will receive an email with instructions to reset your password. 
  • These emails may go to spam so if you don't receive it within 15 minutes be sure to check your spam folder. If you still have not received the email, click the "Contact Support" to send a message.

 

Message:  "Email Not Found"

Solutions: 

  • This error message means that the email address you are entering does not exist in our subscription system. Check the spelling and try again. If it still does not work, there may have been a typo in your original entry or you may not have an account. 
  • If you think you are getting this message in error, click “Contact Support" to send a message

 

Message: "You need to confirm your account. Check your email for confirmation instructions."

Solution: 

  • Your account has been created on TCI, but your email address has not been confirmed. If you do not still have the confirmation email from TCI, select the “Didn’t receive confirmation instructions” link at the bottom of the page. You will receive an email with a confirmation link. These emails sometimes get marked as spam, so please check your spam folder for this email. 

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