Teachers' Curriculum Institute

Technology Support

I Can't Sign In

Some common error messages and their solutions Message: "Invalid Email or Password" Solutions: Passwords are case-sensitive so you'll also need to make sure you’re typing your password exactly as you set...

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Google Chromebooks

TCI's web-based Teacher Subscriptions and Student Subscriptions work seamlessly on Google's Chromebook. Just be sure that your Google Chromebook meets our minimum system requirements. Students can read the tex...

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System Requirements

Go to www.teachtci.com/system-requirements to see the current system requirements to successfully use TCI subscriptions including information about internet connection speeds, sites that must be whitelisted, de...

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How to Clear Your Cache

Your internet browser's cache stores certain information about web pages you visit, so that they'll load more quickly in the future. If you encounter a problem on our site, often all you have to do is clear you...

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June 30th Reset

On June 30th of every year, TCI resets your subscription and classes so you can start the new school year fresh! On July 1st, your new subscription will also get some upgrades -- on us. Here's what will happ...

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Students Can't Submit Online Assessment Answers

If your students are unable to submit online assessments at school but are able to successfully complete online assessments off campus, the culprit is likely the school's web filtering system (not the strength ...

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How to Clear Your Cache: Chrome

Your internet browser's cache stores certain information about web pages you visit, so that they'll load more quickly in the future. If you encounter a problem on our site, often all you have to do is clear you...

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iPad Blocks TCI Content

If you are using iPad's Restrictions (a.k.a. parental controls) you may encounter that some TCI lessons are not displaying on the iPads. This is because parental controls, just like spam filtering, is not 100% ...

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Unreliable Internet

Go to www.teachtci.com/system-requirements​ to see the internet connection speed required to successfully use TCI's subscriptions. If you find that your speed is slower than required and you’re using a wireles...

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Technical Documentation - Scheduled Rostering with SFTP

TCI offers several options to manage and distribute subscriptions for teachers and students. These options include adding individual new users, transferring individual existing users, and managing multiple user...

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